Refund and Return Policy
1. Returns
We accept returns of unused and unopened weight loss products within 3 days of delivery. To initiate a return:
- Contact us at [email protected] to request a return authorization.
- The product must be in its original condition, packaging, and with all labels intact.
2. Refunds
Once we receive and inspect the returned product, we will process your refund. The refund will be issued to your original payment method. Please allow 3 business days for the refund to appear in your account.
3. Non-Returnable Items
Certain items are not eligible for return, including:
- Opened or used products
- Products that have been tampered with or damaged by the customer
- Final sale or clearance items
4. Return Shipping Costs
The customer is responsible for return shipping costs unless the product is defective or a mistake was made with the order. We recommend using a trackable shipping method to ensure safe delivery of returned items.
5. Contact Us
For any questions about our return and refund policy, or if you need help with a return, please contact us at [email protected]. We are dedicated to resolving any issues promptly and ensuring customer satisfaction.
Thank you for choosing Credittrum!